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Frequently Asked Questions:
Find the Answers You Need

Welcome to our Frequently Asked Questions (FAQ) section, designed to provide you with quick and informative answers to common queries. We understand that you may have questions about our products, services, or policies, and we're here to address them. Our FAQ section is carefully curated to cover a wide range of topics, including order processing, shipping and delivery, returns and exchanges, product specifications.

  • Shipping & delivery

  • Products

  • Quality

  • Customer Support

  • Matrieal Used

  • Refund Policy

  • Shipping & Delivery

    • What delivery services do you offer?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • Has my order been dispatched yet?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • Where can I find more information about Profy?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

  • Products

    • Can I return a personalised product?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • My personalised item is faulty, what can I do?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • When will I receive my personalised product?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

  • Payments

    • How can I pay for my order at Profy?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • How does the COD (Cash on Delivery) payment option work?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • How does the COD (Cash on Delivery) payment option work?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

  • Customer Support

    • What is Try and Buy Service?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • Why are there different prices for the same product? Is it legal?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • How will I identify a genuine appointment letter?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

  • Materials Used

    • What is Profy’s Convenience Fee?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • What is Profy’s Fair Usage Policy?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • How do I check the status of my order?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

  • Refund Policy

    • I just cancelled my order. When will I receive my refund?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • What is Instant Refunds?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

    • Why have I not received my Refund despite Instant Refunds policy?

      When you place your order we’ll send you an email confirming that the order has been placed and the items you’ve ordered. When your order has been dispatched from our warehouse, we’ll send you a second email to confirm.

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